How The Blake at Miramar Beach Used a Senior Living POS System to Process 99,551 Digital Orders and Capture $84,076 in New Revenue
A senior living community switched from paper tickets to eMenuCHOICE's dining management and POS system — and closed the revenue gap they didn't know they had.
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When Paper Tickets Run a Dining Room, Revenue Walks Out the Door
Senior living dining is not a restaurant. Residents have dietary restrictions, care-level distinctions, and billing relationships that change shift to shift. Managing that complexity with handwritten paper tickets creates a predictable outcome: missed charges, billing gaps, and a kitchen that's always playing catch-up.
That was the situation at The Blake at Miramar Beach, a senior living community managed by QSL Management in Miramar Beach, Florida. Their dining program spanned multiple venues — dining rooms, a bar, a coffee shop, room service, and special events — all being tracked on paper slips by a team using a POS system that wasn't built for senior living.
Stacey Jack, Dining Director, put it simply: "With seniors, five minutes feels like 45." Speed and accuracy weren't optional. They were the standard of care.
- Orders handwritten — kitchen 10+ min behind
- POS system not built for senior living
- Staff meals routinely untracked
- Guest charges missed or applied to wrong accounts
- Delivery and room service tickets lost regularly
- Orders fire instantly to the kitchen
- Servers stay on the floor; food runner keeps food hot
- Diet and allergy safeguards on every ticket
- Yardi, Square, and Blake Bucks fully integrated
- Staffing optimized: 4 servers to 3 with a food runner
What a Year of Digital Ordering Actually Produces
Over 12 months — March 2025 through February 2026 — The Blake processed 99,551 digital orders through eMenuCHOICE, averaging 8,296 orders per month across all dining venues. Every order was tracked, timestamped, and routed to the correct charge method automatically.
Before eMenuCHOICE, the community was losing an estimated $65 per day in untracked charges — staff meals, missed guest charges, and lost delivery tickets. Annualized, that's nearly $24,000 walking out the door. The full case study breaks down exactly where those losses were occurring, what they cost, and how eMenuCHOICE eliminated them.
It also details the labor recovery: 456 hours per year previously consumed by manual reconciliation, billing documentation, and floor coverage gaps caused by paper-based ordering — now fully reclaimed.
89% of revenue captured automatically via Yardi integration
"eMenuCHOICE has greatly improved the speed and accuracy at which we are able to take orders and helped us eliminate waste from handwritten tickets. It's a game changer."
— Stacey Jack, Dining Director, The Blake at Miramar Beach
Inside the full case study
- Revenue leakage breakdown by category — with daily estimates and annualized figures
- Labor impact table — hours recovered and dollar value by process eliminated
- Month-by-month digital order volume for the full 12-month period
- Yardi integration outcomes and billing documentation savings
- Staffing optimization details and the operational changes that made it possible
Download the case study below to see the complete data and methodology.
Download the Full Case Study
Get the complete data: revenue leakage by category, labor hours recovered, Yardi billing outcomes, month-by-month order volume, and the operational changes that made it possible.
